Exchange & Return Policy

  • Do you have an exchange policy?

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair Extension set for a set of the right color within seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

All Haircare products are final sale, no returns or exchanges.

***All BUNDLES are considered FINAL SALE items and are not eligible for returns or exchanges.***

***ALL WIGS are considered FINAL SALE items and are not eligible for returns or exchange.***

  • May I exchange my order?

We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, unraveled, worn or tampered with.

You may exchange your WEFT2WIGS Hair Extensions order's ONLY if they have NOT been opened, unraveled and not taken out of the packaging within seven days of receiving your order.

WEFT2WIGS hair can only do returns for sets within the same range, If you wish to return your set for a different set range your exchange will be treated as a return.

  • Why are WEFT2WIGS Hair Extensions non-exchangeable if opened?

Human hair extensions are hygienic products. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

  • How can I exchange my hair extensions for the right color?

You must contact us first at (customerservice@weft2wigs.com) within the industry leading seven (7) day exchange period.. All WEFT2WIGS Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.

We will then provide you with our return address and instructions, which is in Katy, TX, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

  • Do I have to pay for the shipping of my exchange?

You are responsible for all exchange shipping costs?and we recommend that you send your exchange with a tracking number as WEFT2WIGS Hair will not be held responsible for lost returns.?

Also, please indicate on package RETURN, NO DUTIES or your package will be returned to you ONLY if you are international.

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened WEFT2WIGS Hair Extension set for a set of the right color within seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

  • When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened.

  • What is the exchange period?

We will provide an exchange for unopened hair extensions within industry leading seven (7) days of the date that you receive your hair extensions.

  • How may I contact you?

You may contact us by e-mail at customerservice@weft2wigs.com and we will reply to you within 24 hours.

  • How do I return my items?

Simply send your *unopened* items back to the below address.

*WEFT2WIGS / Returns
2910 Commercial Center Blvd, Suite 103 #230
Katy, TX 77494
USA*

Please follow the below instructions to ensure that your return will be processed and received:

STEP 1.
Please contact WEFT2WIGS customer service to obtain a Return Authorization Number. If for any reason you are unable to contact us, simply write your Order number, first and last name and address on a piece of paper and insert that in your return package.

STEP 2.
Please indicate whether you would like an EXCHANGE and for which color or if you would prefer a RETURN. If you prefer an exchange and there is a difference in price, we will simply send you an invoice via e-mail to pay the difference.
If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.
*For faster processing, we would encourage to return for a refund and re-order the set you would like to avoid waiting for the return processing time.

STEP 3.
We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number. You are responsible for the shipping cost to return your set back to us.

STEP 4.
Please allow 4-6 business days from the date the return is delivered to be notified by a representative.

For additional questions or concerns, please contact us at customerservice@weft2wigs.com, we are here to help you!

Shipping cost for Return or Exchange:

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.